Frequently Asked Questions
Everything you need to know about your sustainable beauty journey.
Are Davines products sulfate and paraben free?
Yes, the majority of our formulas are free from sulfates and parabens, utilizing high-grade natural ingredients that prioritize both hair health and environmental sustainability.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a refund.
Does Davines test its products on animals?
No, Davines does not test any of its products or ingredients on animals, nor do we delegate this task to others. We are committed to ethical beauty practices.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I choose the right product for my hair type?
We recommend using our online 'Hair Quiz' or consulting our product descriptions, which categorize items by specific hair needs such as hydration, volume, or color protection.